Informations
Jobs
Call Center
We are the beating heart of customer service.
Choose a job in our call centers that makes you feel good.
Our 16 call centers throughout Germany are the beating heart of customer service at OTTO. Because we want to offer more than "just" service, we call our call centers "relation centers". Because the relationship with our customers and the exchange at eye level are part of our everyday life - also with our colleagues. In a diverse team and a familiar environment, you have the opportunity to organize yourself flexibly and individually. Our service is unique and personal, and we stand for respect, fairness and sustainability. We do not think in problems, we find solutions.
This is what working with us feels like (german only)
Your heart beats for customer service?
5 reasons to apply for a job at a call center
Our call centers are special. That's not just an empty statement, but a first-hand observation. We spoke to our customer advisors and asked them what they like so much about our company. In summary, here are 5 reasons to apply for a job as a customer advisor at OTTO:
1. Real customer proximity
In our unique teams throughout Germany, you will find many things that we hope you will appreciate as much as we do: Passion for processing customer inquiries, communication at eye level, appreciation and professional exchange.
2. A large portion of appreciation
Our employees feel comfortable, appreciate working in a future-oriented family business and are listened to. And this is exactly what our corporate culture stands for: respect, fairness and sustainability are close to our hearts. What's missing now is you! Apply - we look forward to getting to know you.
3. Family way of working
You will never work alone, but always as part of a team. Our colleagues from the Relation Centers are in constant communication. Not only with the customers, but also with each other. Even mobile working hasn't changed that. We continue to work closely together, but now digitally.
4. Flexible Work Arrangements
Uns ist es wichtig, dass unsere Mitarbeiter*innen ihr Arbeits- und Privatleben so mühelos wie möglich vereinbaren können. Deshalb kannst du uns wahlweise von 65 Stunden bis zu 130 Stunden im Monat unterstützen und das an fünf Tagen in der Woche.
5. Application in less than 5 minutes
No one wants to miss the application deadline for their favorite job. With us, there are no deadlines. Plus, you don't need a cover letter and can easily apply online.
This is what it feels like to work for us - who we are (german only)
We want to take you behind the scenes in our call centers to show you who we are. In our podcast "O-Ton" our host Ingo talks to our colleagues from all areas. He discusses trends, news & topics that move us at OTTO with experts. Listen now:
Fact check
Angelika, Kundenberaterin im Call Center bei OTTO
1700
Employees
16
Different locations
75%
Work from home
20%
more contacts than 2019
Call Center jobs also for those looking to change careers
People at OTTO
"Four and a half years ago, I started at OTTO as a customer advisor in the Relation Center in Erfurt. I've been a trainer for the customer advisors for three years now and mainly take care of training new employees."
Stefanie, trainer in the customer service department
