With more than 17 million items in its range and up to ten orders per second, OTTO is Germany's largest online store. It is to be expected that not every delivery meets the customer's expectations. That's why OTTO makes returns as easy as possible - and offers them free of charge. But what actually happens to the OTTO return after it has been handed in at the parcel store?

A major rebuild is underway on the OTTO campus. The result will be a new headquarters - with one special feature: in the new offices, OTTO’s directors will work in amongst their employees in line with the ideas of New Work.