Better safe than sorry: 2-man handling at OTTO
How OTTO handles forwarding deliveries together with Hermes
The term “2-man handling” originally comes from the logistics industry. As the name suggests, two employees are always involved. It is used whenever heavy or bulky items need to be transported. This ensures that heavy loads are always carried together and that deliveries can be made in a customer-friendly and efficient manner.
Forwarding delivery at OTTO
A forwarding delivery at OTTO always takes place when large-volume or heavy items are involved. This mainly applies to product ranges such as white goods, furniture, consumer electronics and garden products. Whether an ordered product is delivered by a forwarding agent is noted directly on the item detail page on otto.de or in the OTTO app. The goods will either be delivered directly to the desired installation location or to the kerbside - for many items even by the desired date. This information and the estimated delivery time are also displayed directly on the item. Forwarding deliveries from the seller OTTO are always carried out by Hermes Einrichtungs Service (HES) or directly by the supplier.
Marketplace partners are free to choose their logistics service provider for forwarding shipments. But here too, delivery is made to the desired installation location or to the kerbside. The marketplace partners also provide information on delivery and delivery times directly on the item on OTTO.
Advantages of Hermes forwarding delivery at OTTO
OTTO customers benefit from a variety of additional bookable services with a Hermes forwarding delivery. The installation and assembly service for various household appliances such as washing machines, washer-dryers or dishwashers is particularly popular. However, an installation service is also offered for many items of furniture or kitchens. In addition, the removal and disposal of upholstered furniture, mattresses and slatted frames, furniture, carpets and even bicycles can be booked as a service. Regardless of which additional service customers choose, HES takes care of the collection and disposal of the packaging material for every delivery - free of charge. Customers can also track the delivery by forwarding agent on the announced delivery day via online live tracking. The complete overview of all services that can be booked as part of a Hermes forwarding delivery can be found here: Installation and set-up service and collection and disposal
